Customer Management

Retaining customers is essential for sustainable growth. Acumatica Customer Management enables you to cultivate lasting relationships and enhance customer loyalty

Overcome Customer Retention Challenges and Foster Loyalty with Acumatica Cloud ERP

Customer retention is vital for sustainable growth. Acumatica Customer Management helps you establish enduring relationships and increase customer loyalty

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Having trouble retaining customers and fostering loyalty? Ineffective engagement, lack of personalization, and poor insights lead to churn and missed revenue opportunities

Imagine losing valuable customers to competitors because they feel undervalued and disengaged. Missed opportunities to upsell and cross-sell can significantly impact revenue

Acumatica Cloud ERP Customer Management facilitates personalized engagement, offers advanced insights, and promotes loyalty. Enhance your customer management for sustainable growth

Enhance Customer Service and Increase Engagement with Acumatica Customer Management

Client Self-Help Platform

Your customers can conveniently access their order history, track shipments, submit support tickets, and manage their accounts. Providing self-service options empowers customers, leading to higher satisfaction, lower support costs, and increased customer engagement.

Unified Support Desk and Ticket Management System

Centralize all support requests in a single system to ensure timely and effective issue resolution. Equip your support team with a complete view of customer interactions, allowing for personalized and proactive assistance, which leads to higher customer satisfaction and loyalty.

CRM and Marketing Integration System

Effortlessly integrate your CRM with marketing activities to run targeted campaigns. Leverage customer data to segment your audience, personalize messaging, and monitor marketing performance. This leads to higher conversion rates, increased customer acquisition, and better ROI on your marketing efforts.

Why People Adore Acumatica

Discover how companies utilize Acumatica to significantly boost their business growth.

Holt Condren, Co-Founder & CEO
Ink

"l love the idea that our customers will have one place where they can view information on their orders and the status of that order (production date, print date, invoice). It’s technology like this that puts us one step ahead of our competition rather than being a step behind."

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Chris Drake, Chief Operating Officer
Smartnumbers

"Acumatica has exceeded our expectations. From a technology and operations point of view, Acumatica ticks all the boxes: It’s engaging for users, scalable, flexible to meet your needs, and grows with you as a business."

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David Salmon, Director of Information Services
ComCenter

"We’ve really turned up the volume of our contact. We’re projecting an 8-fold growth in the school segment of our business from when we first adopted Acumatica. Much of that growth has come from having a better CRM in place to manage our customer opportunities and touchpoints."

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Eric Hugunin, Chief Operating Officer
Phoenix Renovation and Restoration

"With Acumatica Construction, we have access to current data that helps us understand where our business is coming from, how profitable it is, and just where it stands at any point in time."

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Bill Ferrin, Director of Information Technology Portacool LLC

"The only way to survive and be successful in this market is to have visibility into the KPIs to drive manufacturing, maintain profitability, drive customer satisfaction and quality. We couldn’t have done that without Acumatica."

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Discover Key Integrations for an Effective and Seamless Customer Management Experience

CRM Plugin for Microsoft Outlook Operates with both incoming and outgoing emails in Outlook

HubSpot Connector Synchronize customer data, automate lead nurturing, and monitor marketing campaigns

Bi-directional sync with Salesforce Easily synchronize customer data, sales activities, and customer support interactions

Payment Gateway Integrations

E-commerce Platform Integrations

Finance, Accounting, Taxes

Experience the Benefits of a Unified ERP and CRM Solution for Maximum Business Efficiency

Every stage of your customer journey, from marketing and sales to delivery and post-sales support, becomes streamlined and efficient.

Monitor valuable insights regarding client interactions;
Respond to complaints quickly;
Effortlessly track purchase history.

Enhance your business with Acumatica Customer Management to provide exceptional customer experiences at every touchpoint.

Discover How to Maximize Profitability with Acumatica Cloud ERP Customer Management

Uncover Five Effective Strategies to Increase Revenue and Enhance Your Bottom Line

FAQs

"The system incorporates industry-leading security measures to safeguard your sensitive information. It uses advanced encryption protocols, role-based access controls, and frequent security updates to maintain the highest level of data protection."

"Acumatica ERP is highly customizable to fit your unique business needs. Whether it's adjusting fields, workflows, or reports, our AcuPower team will tailor the system to meet your specific requirements."

"The price of the Acumatica Cloud ERP Customer Management module varies based on factors like your organization's size and the specific functionalities you need. For precise pricing information tailored to your business requirements, we suggest scheduling a free consultation with our team."

"No, Acumatica is designed to seamlessly integrate with your existing systems and processes, ensuring a smooth transition without disrupting your business operations. Our AcuPower team will collaborate closely with you to ensure a smooth implementation and customization process."

"Acumatica Cloud ERP provides flexible deployment options, including cloud-based, on-premises, and hybrid solutions, enabling you to select the approach that best suits your business needs and preferences."

Eliminate Silos and Gain a 360-Degree View of Customers with Acumatica

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