White-Label Support for Acumatica Partners

Outsource your
Acumatica support
to AcuPower

When support tickets pile up faster than your team can clear them, we take them on behind your brand. Your clients stay looked after, and the relationship stays yours.

Take support off your plate

UK-basedand operating globally

10+ yearsof Acumatica hands-on experience

55+certified Acumatica experts

Our white-labelled Acumatica support services are right for you if:

Tickets come in faster than your team clears them. Support keeps pulling consultants off billable project work. When someone's on leave, there's no one to cover their tickets. You have clients in time zones your team can't cover. Clients are complaining that support is too slow. You'd offer support if you didn't have to build a dedicated internal team to do it.

If you ticked more than a couple, support is costing you more than the hours it takes. That's the reason to bring us in.

What we handle

End-user support requests. Behind your brand.

Your clients raise a ticket; we resolve it, and the work carries your name, not AcuPower's.

Level 1 to Level 3.

From day-to-day questions and configuration through to troubleshooting, tuning, and bug fixing.

Coverage across time zones.

Our team supports clients in different regions, so you're not limited to one working day.

A clear line between support and development.

Support is tuning and fixes. Anything that needs new development is scoped and quoted separately, so nothing runs away with your margin.

Talking to Acumatica on your behalf.

Where an issue sits with Acumatica, we can raise and manage it in technical terms for you.

WORKING TOGETHER

How our cooperation works

We agree to the arrangement.
Support hours per period, response targets, and how we work behind your brand.
Your clients raise requests through the agreed intake.
We log, prioritise, and resolve them.
A BA and a developer sit behind your account.
Most questions are business-side; some are technical, so we cover both.
You get regular reporting.
You see what's coming in and how it's handled, so you stay in control of the relationship.

YOUR CLIENTS. YOUR BUSINESS.

The relationship with your end-user stays yours.

Your licence revenue stays yours.

We support the client. We don't touch the licence.

Your client relationship stays yours.

We work behind your brand. Your clients deal with your brand, and we keep it that way.

Your accreditation, protected.

Well-supported clients stay happy clients, which protects the relationship you've built.

Who this is for

Acumatica VARs who want to offer strong support without building and running a full support desk.

Common questions

No. We work behind your brand. Your clients stay yours, and the arrangement is built to keep it that way.

It stays exactly where it is, with you. We provide only support.

We flag it, scope it, and quote it separately. Support and development are kept apart so there are no surprises.

LET’S TALK

Let's talk about
taking support off your plate

Tell us how you support your Acumatica clients today, and we'll shape a white-label arrangement around it.

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